Frequently Asked Questions
We can always count on our guests to ask the best questions! At Blue Mountain Resort, we strive to give the best answers! Although this list is not all-encompassing, we tried to anticipate the most frequently asked general questions that you may have, and provided information to help answer those questions.
Questions and Answers
If you can't find the info you're looking for, please call 610.826.7700 or email us at firstname.lastname@example.org.
Please call Guest Services at 610.826.7700 for more information on making reservations.
If you are having a difficult time reloading your passport lift ticket, accessing your online account, or completing a transaction via our eStore - please call Guest Services 610.826.7700 for more info, our staff is here to help. They can access your account, answer questions, reset your password, and more!
Our physical address is 1660 Blue Mountain Drive, Palmerton PA 18071 - Blue Mountain Resort is the home of PA's highest vertical, the most varied terrain, and some of the longest runs in the region! Close to home – we are only 90 minutes from Philadelphia and 90 minutes from New York - so you can join us any day or everyday of the year. Get directions via Google.
N - 4048.653
W - 7531.251
Be sure to dress in warm layers. Waterproof or water-resistant snow pants & jacket, gloves, a hat, scarf, 1 good pair of socks, a base layer and mid layer are recommended. Synthetic fabrics, wool-blend or waterproof clothing is highly recommended, no cotton clothing if possible. Consider wearing sunglasses or goggles if you are concerned about cold wind in your eyes. Bring lip balm to keep your lips hydrated, and sunscreen if the forecast applies.
Yes we offer free WiFi internet service to support multiple devices across the mountain!
Yes! Our Guest Services/Group Sales Department offers special rates for groups of 15 or more. There is a dedicated Group Sales webpage with all the details. Please email email@example.com.
Blue Mountain Resort has two Rental Shops - one in the Summit Lodge and one in the Valley Lodge.
At Blue Mountain Resort Event Admission Tickets, Lift Tickets, Packages, and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at our ticket windows, or online through our eStore website. This includes all weather permitting and related events. Please check our local weather conditions prior to planning your visit. It is our policy that Blue Mountain Resort does not issue refund checks. In the event of an injury, a doctor's note must be submitted and it will be reviewed on a case by case basis for a credit consideration.
Yes, and here it is: I (insert your name) understand that this lift ticket is non-transferable. I also understand that there are no refunds on this lift ticket. Lift tickets purchased via our eStore are not dated. When a lift ticket is purchased online it is good for any (1) day until the end of the Winter Season, corresponding to the type of ticket purchased. Midweek/Non-Holiday lift tickets will only be good Monday - Friday. Weekend/Holiday lift tickets will work anytime (7 days a week). Night lift tickets work the same Monday - Saturday with the exception of the Sunday Night lift ticket, it is only valid on another Sunday Night.
Although Blue Mountain Resort is in the early planning phase for the Vista Lodge, a condominium hotel located adjacent to our Summit Lodge, unfortunately we do not have overnight lodging yet. We do have many local lodging partners with hotels, bed & breakfasts and vacation home rentals.
Blue Mountain Resort has free off-street parking at both the Summit Lodge and Valley Lodge. Please be sure to use the designated parking areas only.
Although we encourage our guests to support the dozens of dining options available at Blue Mountain Resort, we do not have a "no outside food" policy (with the exception of special events). We do not have designated picnic areas, but we do ask that you be considerate of other guests who have purchased food on-site as they should get priority seating to enjoy their meal.
Yes, Blue Mountain offers Childcare for ages 6 weeks to 5 years during the Winter Season! Open Monday - Friday 8:30am to 5pm, and Saturday, Sunday & Holidays 8am to 5pm (weather permitting). The cost is $5 per hour on weekdays, and $10 per hour on weekends/holidays.
Regrettably, we do not allow pets with the exception for service dogs and other pets that assist guests.
The Summit Lodge & Valley Lodge offer the same amenities (i.e. lift tickets, retail & rental shops, guest services, restrooms, food & beverage options, free ski & board checks, first aid, etc.). Snowtubing, Childcare, our Learning Center & Tuning Shop are all located down in the Valley at the base of Blue Mountain. The Slopeside Pub & Grill is located at the Summit Lodge.
Currently Blue Mountain does not have family rooms, only male & female bathrooms. The Summit Lodge also has a separate area for changing located within the locker room, complimentary for guests.
Yes, Blue Mountain offers $3 off each lift ticket you reload & order online!
Our Learning Center operates out of the Valley Lodge located at the base of Blue Mountain. All Youth & Adult Lessons start & end in the Valley, unless otherwise instructed upon registration.
At Blue Mountain Resort, we have been advised by our insurance company to not allow uphill traffic on the mountain. However, hikers & Hunters are welcome from dawn to dusk during the non-winter season, typically May - October (weather permitting).
Quite simply, no. Here are the formal reasons why - out of safety concerns for our guests, employees, and resort property, as well as concerns for individual privacy, Blue Mountain Resort prohibits the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from the Resort. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Blue Mountain Resort property boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Please contact our resort representative by email (firstname.lastname@example.org) if you have any questions or if you seek prior authorization to operate any aerial drones. Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, [and / or U.S. Forest Service rules], as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your guest privileges, or the revocation of your passes, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.