Frequently Asked Questions

Frequently Asked Questions

We can always count on our guests to ask the best questions!  At Blue Mountain Resort, we strive to give the best answers!  Although this list is not all-encompassing, we tried to anticipate the most frequently asked general questions that you may have, and provided information to help answer those questions.

Questions and Answers

If you can't find the info you're looking for, please call 610.826.7700 or email us at information@skibluemt.com.

Can I bring outside food?

As a courtesy to paying cafe and bar guests, no outside food & beverages are allowed in the lodges during weekends & holidays.

It is also Blue Mountain Resort's policy to not permit outside appliances, i.e. crock-pots due to the potential fire hazard, and trip & fall hazard caused by cords.

Blue Mountain does provide outside picnic areas for guests to enjoy brown bag lunches, and permits tailgating in the parking lots.

Thank you for your help in enforcing the above policy.

How do I make reservations or get more information?

Please call Guest Services at 610.826.7700 for more information on making reservations.

What to do if I can't reload my passport lift ticket?

If you are having a difficult time reloading your passport lift ticket, accessing your online account, or completing a transaction via our eStore - please call or stop by our Ticket Office. Because we have a new point of sale system this season, we need all guests to check in before you hit the slopes.

610.826.7700, option 1 for tickets & passes.

Where is Blue Mountain Resort located?

Our physical address is 1660 Blue Mountain Drive, Palmerton PA 18071 - Blue Mountain Resort is the home of PA's highest vertical, the most varied terrain, and some of the longest runs in the region!  Close to home – we are only 90 minutes from Philadelphia and 90 minutes from New York - so you can join us any day or everyday of the year.  Get directions via Google.

GPS coordinates:
N - 4048.653
W - 7531.251

Learn More About Us

It's my first visit. What should I wear?

Be sure to dress in warm layers.  Waterproof or water-resistant snow pants & jacket, gloves, a hat, scarf, 1 good pair of socks, a base layer and mid layer are recommended.  Synthetic fabrics, wool-blend or waterproof clothing is highly recommended, no cotton clothing if possible.  Consider wearing sunglasses or goggles if you are concerned about cold wind in your eyes.  Bring lip balm to keep your lips hydrated, and sunscreen if the forecast applies.

Do you offer WiFi internet service?

Yes we offer free WiFi internet service to support multiple devices across the mountain!

Are there group rates?

Yes!  Our Guest Services/Group Sales Department offers special rates for groups of 15 or more.  There is a dedicated Group Sales webpage with all the details.  Please email groupsales@skibluemt.com.

Go To Group Sales

Where can I get rentals?

Blue Mountain Resort has two Rental Shops - one in the Summit Lodge and one in the Valley Lodge.

View Rental Rates

What is the refund policy?

At Blue Mountain Resort Event Admission Tickets, Lift Tickets, Packages, and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at our ticket windows, or online through our eStore website.  This includes all weather permitting and related events.  Please check our local weather conditions prior to planning your visit.  It is our policy that Blue Mountain Resort does not issue refund checks.  In the event of an injury, a doctor's note must be submitted and it will be reviewed on a case by case basis for a credit consideration.

Is there a lift ticket-use policy?

Yes, and here it is:  I (insert your name) understand that this lift ticket is non-transferable.  I also understand that there are no refunds on this lift ticket.  Lift tickets purchased via our eStore are not dated.  When a lift ticket is purchased online it is good for any (1) day until the end of the Winter Season, corresponding to the type of ticket purchased.  Midweek/Non-Holiday lift tickets will only be good Monday - Friday.  Weekend/Holiday lift tickets will work anytime (7 days a week).  Night lift tickets work the same Monday - Saturday with the exception of the Sunday Night lift ticket, it is only valid on another Sunday Night.

Do you have on-site lodging?

Although Blue Mountain Resort is in the early planning phase for the Vista Lodge, a condominium hotel located adjacent to our Summit Lodge, unfortunately we do not have overnight lodging yet.  We do have many local lodging partners with hotels, bed & breakfasts and vacation home rentals.

View Lodging Partners

What is the parking situation?

Blue Mountain Resort has free off-street parking at both the Summit Lodge and Valley Lodge.  Please be sure to use the designated parking areas only.

Do you offer Childcare?

Yes, Blue Mountain offers Childcare for ages 6 weeks to 5 years during the Winter Season!  Open Monday - Friday 8:30am to 5pm, and Saturday, Sunday & Holidays 8am to 5pm (weather permitting). The cost is $5 per hour on weekdays, and $10 per hour on weekends/holidays.

Learn About Childcare

Do you allow pets?

Regrettably, we do not allow pets with the exception for service dogs and other pets that assist guests.

Should I go to the Summit or Valley Lodge? What's the difference?

The Summit Lodge & Valley Lodge offer the same amenities (i.e. lift tickets, retail & rental shops, guest services, restrooms, food & beverage options, free ski & board checks, first aid, etc.).  Snowtubing, Childcare, our Learning Center & Tuning Shop are all located down in the Valley at the base of Blue Mountain.  The Slopeside Pub & Grill is located at the Summit Lodge.

View Trail Map

Are there family rooms, locker rooms or changing rooms?

Currently Blue Mountain does not have family rooms, only male & female bathrooms.  The Summit Lodge also has a separate area for changing located within the locker room, complimentary for guests.

Is there a discount if I order online and/or reload my lift ticket?

Yes, Blue Mountain offers $3 off each lift ticket you reload & order online!

View Lift Tickets

I bought a lesson. Where do I go?

Our Learning Center operates out of the Valley Lodge located at the base of Blue Mountain.  All Youth & Adult Lessons start & end in the Valley, unless otherwise instructed upon registration.

Learn About Lessons

What is the ski skinning or ski touring policy?

At Blue Mountain Resort, we have been advised by our insurance company to not allow uphill traffic on the mountain.  However, hikers & Hunters are welcome from dawn to dusk during the non-winter season, typically May - October (weather permitting).

Can I use a sled or toboggan on the slopes?

At Blue Mountain Resort, we cannot permit any type of sled, saucer, runner, or toboggan on the slopes.  We also require all guests skiing, snowboarding or snowtubing to purchase a lift ticket.

Do you allow snow bikes, ski bikes or fat tire downhill bikes?

Unfortunately no, bikes are not permitted on the slopes during the Winter Season.  The Blue Moutnain Bike Park is open for lift-access, downhill mountain biking May - October, weather permitting.

Can I fly a drone at Blue Mountain?

Quite simply, no.  Here are the formal reasons why - out of safety concerns for our guests, employees, and resort property, as well as concerns for individual privacy, Blue Mountain Resort prohibits the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from the Resort.  This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Blue Mountain Resort property boundaries.  This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries.  Please contact our resort representative by email (information@skibluemt.com) if you have any questions or if you seek prior authorization to operate any aerial drones.  Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, [and / or U.S. Forest Service rules], as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability.  Any violation of this policy may involve suspension of your guest privileges, or the revocation of your passes, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.

What if I don't see my question?

After perusing our website for event or department specific info (the sitemap may be helpful), please email information@skibluemt.com or call 610.826.7700 for more details.